Hey there! Got questions? You’re not alone. Whether you’re using a mobile app, trying a new online service, shopping digitally, or making payments through your phone, you probably have some questions.That’s why we’ve put together this helpful and friendly FAQ page just for users in Nepal. In 2025, more of your life is online — and we want to make sure you feel confident using the tools and services around you.
Let’s go through the most frequently asked questions you might have — with clear, simple answers made just for you.
GENERAL QUESTIONS
What does FAQ mean?
FAQ stands for “Frequently Asked Questions.” It’s a list of common questions people ask — and their answers.
Why should I read the FAQ page?
Because you might find quick answers to your questions without having to contact anyone.
Who is this FAQ for?
It’s for you — whether you’re a student, a shopkeeper, a mobile gamer, or anyone using online services in Nepal.
ACCOUNT AND LOGIN HELP
How do I create a new account?
Usually, you need your phone number, email, or both. Go to the sign-up page and follow the steps.
I forgot my password. What should I do?
Look for the “Forgot Password” link and follow the instructions to reset it.
Why can’t I log in?
Check your internet, your password, and whether the app is updated. Still stuck? Contact support.
Can I change my account details later?
Yes, you can usually update your phone number, email, or password in the profile or settings section.
PAYMENTS AND TRANSACTIONS
What payment methods can I use in Nepal?
You can use eSewa, Khalti, IME Pay, mobile banking, or even cash on delivery for some services.
My payment failed. What now?
Double-check your wallet balance or card details. If the money was deducted but the order failed, contact support with a screenshot.
How do I request a refund?
Go to the service’s help section and look for “Refund Request.” Always include your transaction ID.
Is online payment safe in Nepal?
Yes, as long as you use trusted apps and websites. Avoid sharing your OTP or PIN with anyone.
ORDER AND DELIVERY
How can I track my order?
Once your order is placed, you’ll get a tracking ID or live status updates inside the app.
What if my delivery is late?
Wait for a little while, then contact the support team. They can check the delivery status for you.
Can I cancel my order?
Yes, but only if it hasn’t been processed or shipped yet. Check the app or website’s cancellation policy.
Do delivery services work outside Kathmandu?
In 2025, yes! Many services now deliver to major cities like Pokhara, Biratnagar, Butwal, and more.
GAMING AND ENTERTAINMENT
Can I bet on games like PUBG or football?
Yes, some platforms offer legal betting. Make sure the site is licensed and safe to use in Nepal.
How do I know if a gaming site is safe?
Look for proper licenses, clear terms, and local payment options like eSewa.
Can I use my gaming account on multiple devices?
Usually yes, but only one login at a time is allowed for security.
What should I do if a game crashes?
Restart the app, check your connection, and if it keeps happening, contact the game’s help center.
TECHNICAL ISSUES
The app won’t open. What can I do?
Restart your phone, update the app, or reinstall it. If it still doesn’t work, contact support.
The website loads slowly. Is it my internet?
It could be. Try switching to Wi-Fi or mobile data. If all sites are slow, it’s your connection.
How do I clear app cache?
Go to your phone settings > Apps > Select the app > Clear cache.
I got a blank screen or error code. What now?
Take a screenshot and share it with the support team so they can help you better.
SAFETY AND PRIVACY
Is my data safe?
Yes, if you use verified and secure platforms. Read the Privacy Policy for details.
How can I report a scam?
Contact the service team or report to the Cyber Bureau of Nepal.
Can I hide my account activity?
Some platforms allow this through privacy settings. Check your profile options.
What should I do if I shared my password by mistake?
Change your password immediately and enable two-factor authentication if possible.
RESPONSIBLE GAMING
What is responsible gaming?
It means playing for fun, within your limits, and taking breaks when needed.
How can I control how much I spend?
Use app settings to set a spending limit or use wallets with daily caps.
Where can I get help if gaming feels too much?
Talk to someone you trust or visit sites https://jayabaji.org/
Can I take a break from gaming apps?
Yes, use the self-exclusion option or uninstall the app for some time.
CUSTOMER SUPPORT
How do I contact support in Nepal?
Use live chat, email, or phone support. Some services even reply on Facebook or WhatsApp.
How fast will I get a reply?
Live chat replies usually within minutes. Email might take up to 1 day.
What info should I include when contacting support?
Your name, phone number, and a short description of the problem.
What if support doesn’t reply?
Try a different contact method or follow up politely after some time.
WHAT’S NEW IN 2025?
- More Nepali apps include voice-based search and support
- Digital wallets offer better refund options
- Services are expanding to rural areas
- Privacy settings are easier to understand
- Local customer service teams respond faster than ever
Final Words
You’ve got questions — and now, you’ve got answers.
From logging in and making payments to playing games and staying safe, this page is your go-to place for quick help. If you don’t find what you need here, don’t hesitate to reach out to customer support.
Remember, in 2025, being informed is your best tool. So keep asking, keep learning, and enjoy using online services in Nepal with confidence.
Thanks for stopping by — and if you ever have more questions, we’re always here to help!